Helpdesk Technician

Company: Volt
Location: Albuquerque
Posted on: April 6, 2025

Job Description:

Title: Helpdesk Technician

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Location: Albuquerque, NM
Duration: 4+ Months
Shift Timings: Mon to Fri 8:00 AM to 4:30PM

Responsibilities:
Provide technical support to staff members on hardware, software, and peripherals, including printers, scanners, and mobile devices.
Install and configure operating systems, applications, and software updates on desktops and laptops.
Troubleshoot and resolve hardware and software issues on desktops and laptops.
Manage and prioritize helpdesk tickets in a timely and efficient manner.
Communicate with staff members to provide updates on the status of their helpdesk tickets.
Collaborate with other members of the IT team to identify and resolve complex issues.
Ensure that all software and hardware are up-to-date and comply with security policies.
Maintain accurate documentation of hardware, software, and licensing inventory.
Provide training and support to staff members on the use of software and hardware.
Manage user accounts and permissions on various systems and applications.


The ideal candidate will have:
Associates degree in computer science or related field or equivalent experience.
Minimum of 2 years of experience in a desktop support role.
Strong technical skills in Windows, LINUX, and MacOS operating systems, Microsoft Office suite, Google suite and VMware.
Experience in troubleshooting and resolving hardware and software issues.
Ability to manage multiple tasks and prioritize helpdesk tickets.
Excellent communication skills with the ability to communicate technical information to non-technical staff members.
Strong customer service orientation and a commitment to providing excellent service.
Knowledge of networking concepts and protocols is an asset.


Preferred
Bachelor's degree in computer science or related field.
Mechanical skills required to repair computer equipment.
Software knowledge across multiple platforms.



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws

Keywords: Volt, Albuquerque , Helpdesk Technician, Professions , Albuquerque, New Mexico