CAGE SUPERVISOR

Company: Laguna Development Corporation
Location: Albuquerque
Posted on: November 15, 2024

Job Description:

Position Title: Cage Supervisor

Department: Cage

Employment Classification: Non-Exempt

Position Summary/General Description:

A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and

ensuring compliance with company internal controls, policies and procedures.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside LDC.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently reports to work on time prepared to perform duties of position. Essential Duties & Responsibilities:
  • Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental
  • procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal
  • Gaming Regulatory Authority rules and regulations.
  • Direct, train, monitor, and assign tasks to cage personnel.
  • Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
  • Work odd or unusual hours including weekends, holidays, and overtime.
  • Exercise strong motivational commitment to the organization, speak accurately and clearly to coworkers and guest.
  • Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining
  • accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
  • Adhere to Title 31 procedures.
  • Ensure excellent customer and employee service and arbitrates disputes professionally.
  • Maintain a flexible schedule to open and close cage as necessary.
  • Exercise basic knowledge in management, human resources and budgeting.
  • Maintain strong knowledge with money handling, counting, and complex mathematical skills.
  • Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned. Education & Experience
    • High School diploma or GED Certification preferred.
    • Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
    • Must have relevant work experience in cash handling or cage cashier capacity. Licensing & Certification:
      • None. Computer Equipment, Software, Machinery:
        • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),
        • Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
        • Experience with operating counting equipment such as: money sorters, counters, and ten 10 key calculator. Essential Physical Requirements:
          • Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
          • Requires employee to occasionally stand and walk.
          • Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs. Essential Mental Demands:
            • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write the majority of the time. Supervisory Responsibilities:
              • Train, discipline, schedule, apportion work among employees, appraise productivity, and measure performance. Defer hire and fire recommendations to cage manager. Work Environment (inside/outside):
                • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
                • The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke). Other Requirements:
                  • Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board and must provide/maintain a valid New Mexico drivers' license.
                  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
                  • Applicant will be required to pass a pre-employment alcohol/drug screening.

Keywords: Laguna Development Corporation, Albuquerque , CAGE SUPERVISOR, Other , Albuquerque, New Mexico